You must be at least 25 years or older to rent from Douglas Lake Vacations.
Your Directions Instructions and Door Code will be emailed to you 4 days prior to your arrival. Please check your Inbox, Junk and Spam folders.
We must have from you the signed agreement, driver license, guest name and ages, pet vet records showing the dog’s weight is 25 lbs or less, and a picture of the dog or dog(s) Limit 2. Pet Friendly lake homes only. We need this information back to us the next business day!
All Lake Homes Have SURVEILLANCE CAMERA SYSTEMS ON THE OUTSIDE THAT ARE OBSERVED DAILY.
Absolutely No Parties. You Must give the Exact number of people when you book. Do Not go over the Limit.
Lake Home should be left in the order it was when you checked in. Please do not move the furniture.
There will be extra additional charges to the card on file if you do not comply with our policy.
We are advising all guests 4:00pm check in is NOT a guarantee. We appreciate your patience and understanding during this time
Checkin: 4:00pm. NO Early Check-In’s
Check out: 10:00am. NO Late Check-Out’s.
Payment & Final Payments: Payment for reservation is 50% of total charges, unless booking 60 days prior to arrival and then 100% of the booking will be due for the final payment. The agent has your permission to charge the card on file automatically. Please sign the credit card slip(s) and send them back to us.
You are obligated for the dates you reserved. Cancellations, and Early Departures: No refunds are given for any cancellations or early departures at any time. However, cancel 60 days prior to your reservation date and receive a gift certificate (honored for 1 year).
We cannot make changes to the reservation. No adding more guests or pets after booking. NO EXCEPTIONS!
No additional REFUNDS due to the following reasons: road and/or weather, amenities in and at the cabin, pictures, docks not in the water or LOW LAKE LEVELS. We have NO control of high water over docks from a downpour of rain.
TVA is a regulated reservoir lake and is your responsibility to be up-to-date on lake levels. 865-632-2264 or www.douglaslake.info/Level.asp
A minimum fee of $150.00 will be charged to your credit card if excessive cleaning is required to cabin, hot tub, or property
You are responsible for hauling off your garbage. Instructions are in your cabin or on your direction paper. Minimum $25.00 PER BAG! We expect 1 or 2 bags because of your last night stay and it is covered under the cleaning fee, but any more than 2 bags will be charged to card on file or deducted from your damage deposit.
Your damage deposit will be refunded to you 30 days after your check out date, if there are no damages to the home.
You will have a starter kit with 1 roll of paper towels and toilet paper to get you started until you are able to go shopping. We do not furnish soap, garbage bags, coffee filters or lake towels.
All wood burning fireplaces MUST BE completely extinguished prior to checkout. No smoldering coals to be left behind.
Pet friendly lake homes ONLY Dogs only 25lbs or less, limit 2. $100.00 each. If we find or see a dog over 25lbs at your lake home, you will be asked to leave and you will forfeit 100% of your damage deposit.
Cabins with PROPANE Grills: Guests are responsible for tank switch out in the event it is empty. Please check tank prior to using the grill.
Guest are responsible for letting dock out or bringing dock in during their stay in order to keep it floating. If you are unable to do this, please contact the office immediately.
NO SMOKING inside any lake homes. Smoke in designated areas outside, ONLY! There is a $500 penalty for this violation charged to the card on file and we will pursue you to the ends of the Earth to get it. Or Lose you Damage Deposit!
Amenities Liability Waiver: You agree to hold harmless and indemnify the unit owner and Douglas Lake
Vacations for any “bodily injury, or death” caused as a result of the use of amenities at this rental property. Amenities are defined as (but not limited to) swimming pools, hot tubs/spas, saunas, exercise equipment, small water craft , bicycles, fire pits, docks, lot, and driveways.
Any mechanical, electrical, or other malfunction will be repaired as soon as possible within working hours. No refunds will be issued unless the unit becomes unavailable due to unforeseen circumstance.
Fireplace are operational Nov 1 – March 31. Subject to change pending on weather. Not all fireplaces are functional, some are ornamental only!
Pools in Season Memorial Day – Labor Day only. Resort pools subject to change with HOA rules.
Your name being on this reservation means you are responsible for and will pay for any damages done to cabins or hot tubs. Damages will be charged to the card on file. Or Damage Deposit held. Acts of vandalism will be reported to the police.
Douglas Lake Vacations is solely the booking agent and not the Owner/Landlord of this unit.
Grass, We have lawn Maintenance however, when it rains for days and days and the lawn has not been mowed its to be expected to be high. Mother nature is out of our control and will get it as soon as possible.
Please call the office immediately if you have problems, or concerns about your rental that you just checked into. Do not wait til check out and then report your issues. We would like to have the opportunity to address the issues, or to be informed of. If it’s after hours please wait until the next business day, also if you find any damages to the cabin upon your arrival, please report that as well, so we can have these on record as not belonging to your stay. As you acknowledge you are responsible for any and all damage (including, but not limited to) The unit, hot tub, hot tub cover or any theft that happens in the unit during the hours of your stay. Enjoy our Lake homes!
**I understand that my credit card will be held as a security deposit for the cabin.**
We are thrilled to have you as our guest and look forward to the opportunity to make it all you hope it will be, and more!
You must be 25 years or older to rent the Lake Homes.
You Cannot EXCEDE the MAXIMUM NUMBER OF GUEST OCCUPANY in any of the Lake Homes!
Safe travels and we look forward to your visit