Frequently Asked Questions
1. What is included with the cabin?
All linens, bath towels, wash cloths, dish towels, dish cloths, dishwashing liquid and/or dishwasher liquid. All cooking and eating utensils, including pots, pans, baking sheets and skillets. All cabins have a microwave, coffee pot, toaster, blender or mixer. We do ask that you bring beach towels to use at the lake and not take the house towels to the lake.
2. What does seasonal lake frontage mean?
These particular cabins sit in a cove and may not get lake access until the lake is full – usually the last week of May and running through the first week of September. During drought situations or off season, however, you will need to check with the reservationist about lake levels on particular cabins if it is not listed on that cabin page. You can also visit TVA’s website for more information on lake levels.
3. What does year round lake frontage mean?
That particular cabin will have access to the lake year-round.
4. What are check-in and out times?
Check-in is at 4:00PM and check-out is at 10:00PM. We must be strict with these times so our cleaners have time to get around to all of the cabins and have them cleaned for the next guest. Earlier and later times for check-in and out are available for an additional cost. Early/late check in/out must be approved by office.
5. Are there any smoking cabins?
NO. All of our cabins are non-smoking cabins, but there are smoking areas outside at all cabins.
6. Do the wood fire places come with wood? Do the gas grills come with gas?
NO, the wood for fireplaces are the guests responsibility. It is the guests responsibility to fill up their own gas for stay. There may be gas or firewood left from previous guests you may use but this is NOT garunteed. (as stated in our rental agreement)
7. How large is the lake?
Douglas Lake is a 44,000 acre reservoir with over 550 miles of shoreline.
8. Are there boat rentals on the lake or can we bring our own boat?
Yes, you can bring our own boat and there are also several marinas located on the lake where you can rent boats and other watercrafts, launch boats, etc. Some of our cabins also have private and/or shared loading ramps and this will be indicated on each cabin page.
9. Does the cabin have a private dock?
Yes, all of our cabins have private docks.
10. What is needed to make a reservation?
We require a deposit of 1-nights rental to reserve. This we need to by credit card. We can hold it and have you overnight a deposit by cashier’s check if you do not have a credit card. The balance is due 30 days prior to your arrival. We accept Visa/MC/Discover, cashier’s checks or money orders.
11. What is your minimum night stay?
We have a 2-night minimum on all reservations excluding holidays. Some cabins have a longer stay requirement. Please see the cabins page or contact our reservationist. There is a 4-night minimum for holidays.
12. Where are the cabins located at in relation to Dollywood, Pigeon Forge and Gatlinburg?
We have cabins on both sides of the lake. The cabins on the south side of the lake (Sevierville) are approximately 15-20 minutes from Pigeon Forge and the ones on the north side (Dandridge) are approximately 40 minutes. Each cabin page will show which town they are located in.
13. Why does payment and all paperwork have to be done in advance?
All of our cabins are set up so that we can allow you to check-in yourself without wasting valuable vacation time coming to an office and going through the process. After a reservation is made, we will send you a confirmation that you sign and send back to us, we will then provide directions to the cabin and after final payment is received, we will give you a key code to use to check-in with.
14. Can you fish in this lake and is a license required?
Yes, there is some great fishing on Douglas Lake. There are several species of fish. A license is required for fishing. You can visit the State of Tennessee website to get more detailed information about licenses and requirements.
15. What is your cancellation policy?
NO rental refund on any cancellations. You may move your reservation to a different date or cabin ONE time without forfeiting damage deposit. If paid in full before cancellation you will receive damage deposit back. If cancelled before reservation is paid in full you forfeit damage deposit refunds.
16. What payments are due at booking?
Damage deposit and first half of rental payment is due at the time of booking for reservations made 60 days or more prior to arrival. Damage deposit and FULL rental amount is due at the time of booking for reservations made 60 days or less prior to arrival.